Privacy Statement - Wilderlab NZ Ltd.

Effective from: 9th February 2022

Introduction

Your privacy is important to Wilderlab NZ Limited (referred to in this Privacy Policy as we, our or us).  This Privacy Policy explains how we collect, use and disclose personal information.  It sets out various rights that you have in relation to that personal information.  Please take a moment to read and understand this Privacy Policy.

We may modify or amend this Privacy Policy from time to time by posting an updated version on our website (at https://www.wilderlab.co.nz/) (Website).  By continuing to use the Website or any of our products or services, you consent to any such modifications or amendments.

If you do not provide to us all the personal information we request from you, we may be unable to provide to you all of our products and services.

This Privacy Policy explains:

·                     how we collect personal information;

·                     the kind of personal information we collect;

·                     how we use, and may share, your personal information;

·                     how we use cookies and Google Analytics;

·                     the basis on which we provide links to third party websites;

·                     how you can access/amend your personal information;

·                     how long we hold personal information; and

·                     who you can contact for further information.

How we collect personal information

We may collect personal information about you by the following means:

·                     when you purchase products or services from us;

·                     in the course of providing our products and services to you;

·                     when you sign up to our mailing list to receive direct marketing;

·                     when you use our Website and the products, services and functionality offered through it;

·                     when you contact us for information about our products or services; and

·                     when you contact us for any other purpose.

We may also collect any other personal information you may choose to provide to us, or that we collect from persons who you have authorised to provide information to us.

The kind of personal information we collect

We collect the personal information you give us or that you may authorise others to provide to us. This information may include your name, organisation/affiliation, address (physical, postal and email), and other contact details including your phone number.

How we use, and may share, your personal information

We use your personal information for the following purposes:

·                     to provide you with the products and services that you purchase from us;

·                     to reply to your queries or requests;

·                     to manage transactions, including the performance of any contract we may have with you;

·                     to enforce our contracts with you (including to supply, and invoice for, products and services ordered by you, and to collect payment);

·                     to help us improve the products and services that we offer and to develop new products and services;

·                     to comply with relevant laws and regulations;

·                     to send you information about our products and services;

·                     for any specific purpose which we notify you of at the time your personal information is collected or which you may authorise; and

·                     for our administrative, audit, reporting, research and analytics purposes.

We will never use your personal information for a purpose which you have not been notified of before or at the time your personal information was collected. If we need to use your personal information for a new purpose, we will always obtain your express authorisation before doing so.

We may disclose information about you:

·                     to our service providers (including our hosting/website providers, payment processors and shipping/delivery providers);

·                     to other third parties to the extent reasonably required to carry out any of the purposes for which we may use your personal information (as outlined above);

·                     if we are requested to do so in the course of legal proceedings or other investigations; or

·                     with your authorisation or where we are otherwise permitted to do so by applicable law.

We are subject to obligations to notify relevant government and local authorities if certain species are detected within the samples we analyse. Where this is the case, we may be required to provide the relevant authority with information such as where the sample was taken, extracts and any genetic results arising from the sample, but we will not disclose any personal information relating to you, unless you give us permission or we are required to by law.  We will generally inform you if we are required to notify authorities of results detected.

How we use cookies and Google Analytics

We may use “cookies” and collect session information to enable you to use features on our Website, such as the shopping cart and checkout, and for analysis purposes.

A cookie is a small data file that the Website sends to your browser, which may then store it on your system for later retrieval by the Website. Cookies record information about your online preferences and allow you to use certain features of our Website. Information supplied by cookie and session information can help us to analyse the profile of the Website’s visitors and help us to provide you with a better user experience.

We use the Google Analytics Service to help analyse how users use our Website and its applications, such as the interactive map application. The Google Analytics Service analyses non-identifiable traffic data relating to use of our Website, using its own cookies and anonymous identifiers for mobile devices (eg Android Advertising Identifier or Advertising Identifier for iOS) or similar technology used to collect data. For more information on how Google collects and processes data, please click here. Please refer to Google’s Privacy Policy for more information.

Users have the opportunity, using their browser settings, to set their devices to accept all cookies, to notify them when a cookie is issued, deleted, or not to receive cookies at any time. If you reject cookies, you may still use our Website, but your ability to use some of the features or functionality may be limited.

For further information on cookies and how to switch them off see www.allaboutcookies.org.

The basis on which we provide links to third party websites

The Website, any direct marketing, or other communications we have with you may contain links to third party websites. These websites have not been developed by and are not managed by us. They are provided for your convenience only, and do not imply that we check, endorse, approve or agree with the privacy practices of the third party websites linked to. We encourage you to be aware when you leave our website and to read the privacy statements of each third party website you visit.

How you can access/amend your personal information

If you wish to obtain confirmation that we hold personal information about you and to access that information, or you wish to request a correction to your personal information that we hold, please contact our Privacy Officer, Anita Bester, at anita@wilderlab.co.nz.

If you request access to, or a copy of, your personal information, then we will provide you with a copy of the personal information we keep about you that can be readily retrieved unless any of the reasons for withholding that information under the Privacy Act 2020 apply. However, we reserve the right to charge you a reasonable amount for providing copies of any personal information you request, to take into account the time, cost and effort involved.

If you request a correction to your personal information and we agree that your personal information needs correcting, an amended record of your personal information will be provided back to you. If we do not agree to your request for a correction, you may request that we take reasonable steps to attach to the information a statement of correction sought but not made.

How long we hold personal information

We will not keep your personal information for longer than is necessary to achieve the purposes for which we may lawfully use it.

Who you can contact for further information

If you have any queries about this Privacy Policy or personal information we have collected about you, please contact:

Name: Anita Bester

Postal Address: Level 2, 129 Park Road, Miramar, Wellington

Phone number: +64 221 940 143

Email Address: anita@wilderlab.co.nz

© Wilderlab NZ Ltd. 2022