Privacy Statement - Wilderlab NZ Ltd and Wilderlab Australia Pty Ltd
Effective from: 8th August 2024
Introduction
Your privacy is important to Wilderlab NZ Limited and Wilderlab Australia Pty Ltd (referred to in this Privacy Policy as we, our or us). This Privacy Policy explains how we collect, use and disclose personal information. It sets out various rights that you have in relation to that personal information. Please take a moment to read and understand this Privacy Policy.
We may modify or amend this Privacy Policy from time to time by posting an updated version on our website (at https://www.wilderlab.co.nz/privacy).
If you do not provide to us all the personal information we request from you, we may be unable to provide to you all of our products and services or engage in other dealings with you.
This Privacy Policy explains:
how we collect personal information;
the kind of personal information we collect;
how we use, and may share, your personal information;
how we use cookies and Google Analytics;
the basis on which we provide links to third party websites;
how you can access/correct your personal information;
how long we hold personal information; and
who you can contact for further information.
How we collect personal information
We collect personal information in a variety of ways, including from you directly:
when you purchase products or services from us;
in the course of providing our products and services to you;
when you sign up to our mailing list to receive direct marketing;
when you use our Website and the products, services and functionality offered through it;
when you contact us for information about our products or services; and
when you contact us for any other purpose.
The kind of personal information we collect and hold
The kind of personal information we collect and hold about you depends on the nature of your dealings with us and the circumstances of collection. This information may include your name, organisation/affiliation, address (physical, postal and email), other contact details including your phone number, and any other information you choose to provide to us. We may also collect details of the interactions you have with us.
We do not generally collect sensitive information (as that term is used in Australia, including health information) and we will only collect sensitive information about you with your consent unless we are otherwise required or authorised by or under law to do so.
How we use, and may share, your personal information
We collect, hold, use and disclose personal information for a variety of business purposes, including:
to provide you with the products and services that you purchase from us;
to reply to your queries or requests;
to manage transactions, including the performance of any contract we may have with you;
to enforce our contracts with you (including to supply, and invoice for, products and services ordered by you, and to collect payment);
to help us improve the products and services that we offer and to develop new products and services;
to comply with relevant laws and regulations;
to send you information about our products and services;
for any specific purpose which we notify you of at the time your personal information is collected or which you may authorise;
to manage our relationships with our customers, suppliers and contractors;
to consider job applicants for current and future employment; and
for our administrative, audit, reporting, research and analytics purposes.
We may use and disclose your personal information for other purposes required or authorised by or under law (including purposes for which you have provided your consent). Otherwise, we will never use your personal information for a purpose which you have not been notified of before or at the time your personal information was collected and, if we need to use your personal information for a new purpose, we will always obtain your authorisation before doing so.
We may disclose information about you:
to our related companies;
to our service providers (including our hosting/website providers, payment processors and shipping/delivery providers);
to other third parties to the extent reasonably required to carry out any of the purposes for which we may use your personal information (as outlined above);
if we are requested to do so in the course of legal proceedings or other investigations; or
with your authorisation or where we are otherwise required or permitted to do so by or under applicable law.
We are subject to obligations to notify relevant government and local authorities if certain species are detected within the samples we analyse. Where this is the case, we may be required to provide the relevant authority with information such as where the sample was taken, extracts and any genetic results arising from the sample, but we will not disclose any personal information relating to you, unless you give us permission or we are required to by law. We will generally inform you if we are required to notify authorities of results detected.
Disclosure of personal information to overseas recipients
Personal information collected and held by us may be disclosed to recipients in other countries. In particular, personal information may be shared between Wilderlab Australia Pty Ltd in Australia and Wilderlab NZ Ltd in New Zealand. We may also use service providers located in a range of countries to store customer data, including in Australia and New Zealand.
Direct marketing
We may use your personal information so that we can contact you with information about our products and services, special offers, promotions and events that may be of interest to you.
We may contact you by email, mail or telephone. You can let us know at any time if you no longer wish to receive these communications, by contacting us (using the contact details at the end of this policy) or using an opt-out/unsubscribe facility in our communications.
How we use cookies and Google Analytics
We may use “cookies” and collect session information to enable you to use features on our Website, such as the shopping cart and checkout, and for analysis purposes.
A cookie is a small data file that the Website sends to your browser, which may then store it on your system for later retrieval by the Website. Cookies record information about your online preferences and allow you to use certain features of our Website. Information supplied by cookie and session information can help us to analyse the profile of the Website’s visitors and help us to provide you with a better user experience.
We use the Google Analytics Service to help analyse how users use our Website and its applications, such as the interactive map application. The Google Analytics Service analyses non-identifiable traffic data relating to use of our Website, using its own cookies and anonymous identifiers for mobile devices (eg Android Advertising Identifier or Advertising Identifier for iOS) or similar technology used to collect data. For more information on how Google collects and processes data, please see https://policies.google.com/privacy. Please refer to Google’s Privacy Policy for more information.
Users have the opportunity, using their browser settings, to set their devices to accept all cookies, to notify them when a cookie is issued, deleted, or not to receive cookies at any time. If you reject cookies, you may still use our Website, but your ability to use some of the features or functionality may be limited.
For further information on cookies and how to switch them off see www.allaboutcookies.org.
The basis on which we provide links to third party websites
The Website, any direct marketing, or other communications we have with you may contain links to third party websites. These websites have not been developed by and are not managed by us. They are provided for your convenience only, and do not imply that we check, endorse, approve or agree with the privacy practices of the third party websites linked to. We encourage you to be aware when you leave our website and to read the privacy statements of each third party website you visit.
How we hold personal information, and quality and security of personal information
We generally hold personal information in computer systems, including computer systems operated for us by our service providers. We take reasonable steps to protect the personal information we hold from misuse, interference and loss, and from unauthorised access, modification or disclosure. This includes taking appropriate security measures to protect electronic materials, and requiring our service providers to do so.
We take reasonable steps to ensure the personal information we collect, use and disclose is accurate, complete, up to date and relevant. You can help us by letting us know (using the contact details at the end of this policy) about any changes to your personal information, such as your address and phone number.
How you can access/correct your personal information
If you wish to obtain confirmation that we hold personal information about you and to access that information, or you wish to request a correction to your personal information that we hold, please contact our Privacy Officer, Alice Bourke, at alice@wilderlab.co.nz.
If you request access to, or a copy of, your personal information held by Wilderlab NZ Limited, then we will provide you with a copy of the personal information we keep about you that can be readily retrieved unless any of the reasons for withholding that information under the Privacy Act 2020 apply. However, we reserve the right to charge you a reasonable amount for providing copies of any personal information you request, to take into account the time, cost and effort involved.
If you request access to your personal information held by Wilderlab Australia Pty Ltd, then we will generally provide you with access to your personal information (subject to some exceptions permitted by law). However, we reserve the right to charge you a reasonable amount for providing copies of any personal information you request, to take into account the time, cost and effort involved.
If you request a correction to your personal information and we agree that your personal information needs correcting, we will take reasonable steps to correct your personal information. If we do not agree to your request for a correction, you may request that we take reasonable steps to attach to the information a statement of correction sought but not made.
How long we hold personal information
We will not keep your personal information for longer than is necessary to achieve the purposes for which we may lawfully use it.
Complaints
Please contact us (using the contact details at the end of this policy) if you have any concerns or complaints about the manner in which we have collected or handled your personal information. If your complaint concerns Wilderlab Australia Pty Ltd, we will inquire into your complaint and respond to you in writing within 30 days. If you are not satisfied with our response, you can contact us to discuss your concerns or lodge a complaint with the Australian Privacy Commissioner (www.oaic.gov.au).
Who you can contact for further information
If you have any queries about this Privacy Policy or personal information we have collected about you, please contact:
Name: Alice Bourke
Postal Address: Level 2, 129 Park Road, Miramar, Wellington
Phone number: +64 2040274846
Email Address: alice@wilderlab.co.nz
Updated 8th August 2024
© Wilderlab NZ Ltd. 2024